Slack 2 Factor for Security Reasons Youll Have to Wait a Few Minutes Before Trying Again

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Troubleshoot connection bug

If you're having trouble connecting to Slack on the desktop app or in a browser, acquire more than about connection issues and how to troubleshoot.

Tip: If you're an It or a network admin, learn how to manage connection problems for your network.

Common issues

Consequence	Error message
Connectivity failure	Slack cannot connect.
Loading trouble	For some reason, Slack couldn't load.
Server error	Distressing! Something went wrong, simply we're looking into it.
WebSocket trouble	Last updated less than a infinitesimal ago…(mistake will appear in a grayness imprint)
Browser errors	You'll see an error message in the browser y'all're using to admission Slack.

Connectivity failure

The issue

When the Slack desktop app cannot connect, it may exist because the settings for your network or any security devices (such equally a proxy, firewall, antivirus software, or VPN) are interfering.

Steps to troubleshoot

Step 1: Clear the enshroud and restart Slack

Click Restart Slack below the error message.

Step ii: Collect and ship u.s.a. your Cyberspace Logs

If you lot're nonetheless having trouble, collect your Net Logs on the Slack desktop app and ship them to the states so nosotros tin investigate farther. To collect Net Logs, click the Download Logs push below the error message, or use the steps below.

1. Open up the Slack desktop app, then click Assist in your computer's top bill of fare bar. (If yous're on Windows 10, click the ☰ three lines icon in the height left of the Slack app.)
2. Select Troubleshooting, and so clickRestart and Collect Net Logs. The app will restart. One time it does, you'll come across a pop-up window with the message Your log is in progress.
3. Use Slack as you unremarkably would. When the event occurs, go dorsum to the pop-upwardly window and click Stop Logging.
4. Locate the zip file in the Downloads folder of your computer.
5. Transport us a note with the file attached.

Loading problem

The issue

Slack is having trouble loading on the desktop app or in a browser. When this happens, browser extensions or a security device may exist interfering, or there could exist an result on Slack'south terminate.

Steps to troubleshoot

Footstep i: Articulate your enshroud

Desktop

Browser

1. Open the Slack desktop app, then click Assist in your estimator'due south top menu bar.(If yous're on Windows 10, click the ☰ three lines icon in the tiptop left of the Slack app.)
2. SelectTroubleshooting.
3. ClickClear Cache and Restart.

1. Clear your web browser'southward cache. These steps will vary depending on which browser you're using.
2. Open Slack in a individual or Incognito window. If you tin can connect to Slack, the issue may exist due to a browser extension. Disable any browser extensions to come across if this allows Slack to load in a normal browser window.

Step 2: Run the Slack connectedness examination

1. Visit slack.com/help/test to check your connection to Slack.
2. If there are any errors, contact your network administrator.

Pace three: Collect and send us your Internet Logs

If you're still having problem, collect and send us your Cyberspace Logs then we can investigate further. You lot can collect Internet Logs from either the desktop app or Google Chrome, depending on which you're using when the outcome occurs. If y'all're having trouble with both the desktop app and browser, use the steps below for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop app, then click Help in your computer's top carte du jour bar. (If you're on Windows 10, click the ☰ three lines icon in the top left of the Slack app.)
2. Select Troubleshooting, and then clickRestart and Collect Net Logs. The app will restart. Once it does, you'll encounter a pop-up window with the bulletin Your log is in progress.
3. Utilise Slack as you unremarkably would. When the issue occurs, go back to the popular-upwards window and click Stop Logging.
4. Locate the null file in the Downloads binder on your computer.
5. Ship u.s. a note with the file attached.

1. Open Google Chrome and go to the following link: chrome://net-consign/.
2. Click Start Logging to Disk.
3. Relieve the file every bit slackNetlog.
4. Open up a new tab in Google Chrome, then open your Slack workspace.
5. Use Slack as you ordinarily would. When the effect occurs, go back to the chrome://cyberspace-export/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads folder on your computer.
7. Send u.s.a. a notation with the file attached.

Annotation: If you're using a browser that isn't Google Chrome, ship us a note and we'll assist y'all troubleshoot farther.

Server error

The issue

An fault with Slack's server may be preventing the desktop app or browser from connecting and loading.

Steps to troubleshoot

Step ane: Reload Slack

1. Open Slack from the desktop app or in a browser.
2. Use ⌘ R (Mac) or Ctrl R (Windows/Linux).

Step 2: Contact u.s.a.

If you're withal having trouble, visit the Slack Status site to see whether in that location are any issues we're currently working to resolve. If that'due south not the case,get in touch with usand we'll assist you troubleshoot further.

WebSocket trouble

The issue

When Slack is having trouble maintaining WebSocket connections on the desktop app or in a browser, you won't automatically receive whatever new letters from your channels or directly messages (DMs).

Steps to troubleshoot

Stride 1: Contact your network administrator

Become in touch with your network administrator to ensure WebSocket connections are supported. In addition, ask them to inspect any connexion attempts to the post-obit domains:

• wss-chief.slack.com
• wss-backup.slack.com
• wss-mobile.slack.com

Step 2: Collect and send us your Net Logs

If you're even so having trouble, collect and send us your Cyberspace Logs so we can investigate further. Yous can collect Net Logs from either the desktop app or Google Chrome, depending on which you're using when the outcome occurs. If you're having problem with both the desktop app and browser, apply the steps below for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop, and so click Assistance in your computer'due south top card bar. (If you're on Windows 10, click the ☰ three lines icon in the top left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Net Logs. The app will restart. Once it does, you'll meet a pop-up window with the bulletin Your log is in progress.
3. Employ Slack as you ordinarily would. When the issue occurs, go back to the popular-up window and click Finish Logging.
4. Locate the zip file in the Downloads binder on your calculator.
5. Send usa a notation with the file attached.

1. Open Google Chrome and go to the following link: chrome://cyberspace-export/.
2. Click Starting time Logging to Disk.
3. Save the file equally slackNetlog.
4. Open a new tab in Google Chrome, then open up your Slack workspace.
5. Utilise Slack equally you commonly would. When the issue occurs, go dorsum to the chrome://net-export/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads binder on your computer.
7. Send us a annotation with the file attached.

Note: If you're using a browser that isn't Google Chrome,send the states a note and nosotros'll help you lot troubleshoot further.

Browser errors

The issue

You're seeing an error with the browser you're using to admission Slack. Here's an example from Google Chrome:

Steps to troubleshoot

1. If applicative, utilize the troubleshooting steps included in your browser's error message.
2. Make sure the browser you're using is supported and up to date. Visit Minimum requirements for using Slack for more details.
3. Articulate your web browser's cache (these steps will vary depending on the browser you're using).
4. Open Slack in a private or Incognito window to see if you tin connect to Slack. If you can connect in a individual or Incognito window, the result may be due to a browser extension. Disable any browser extensions to see if this allows Slack to load in a normal browser window.
5. Reach out to your network administrator.
6. Contact united states if you demand further assistance.

Awesome!

Thanks so much for your feedback!

If you'd like a fellow member of our support squad to respond to you, please transport a note to feedback@slack.com.

Got it!

If you'd like a member of our support team to respond to y'all, please send a note to feedback@slack.com.

If you'd like a member of our support team to respond to you, please send a note to feedback@slack.com.

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Source: https://slack.com/help/articles/205138367-Troubleshoot-connection-issues

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